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Frequently Asked Questions

Here is a list of the most frequently asked questions - please check to see your question hasn't already been answered before opening a new support ticket.

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  1. I upgraded / purchased a new clinic but I dont have access to my purchase - OR - I don't see links for my purchase on my profile page. (365 views, created 2009-08-19 22:47:13)

  2. When I try to login I get a message saying that my password is invalid. Help! (321 views, created 2009-08-19 22:16:01)

  3. I tried to download my clinic files but the download failed. How can I download my files? (298 views, created 2009-08-16 16:10:42)

  4. I downloaded the clinic videos (.swf fies) to my MAC but I can't play them. How do I play swf files? (296 views, created 2009-08-16 16:08:14)

  5. I checked my email but I never received my login details (284 views, created 2009-10-02 18:40:21)